HIGH END PINS

Frequently Asked Questions

Answers to some of the most common questions about commissioning, restoring, and delivering a High End Pins build.

How does your backlog work?

Because I am a solo craftsman, I work on one machine at a time. Commissions are booked based on calendar availability. When you secure a spot, I will do my best to give you a realistic estimate for when your game will enter active rotation. Because every restoration and build is an unknown upon arrival, timing can sometimes be difficult to predict. If you have a specific timeframe in mind, let me know before either of us commits to working with one another.

How long does a restoration take?

A standard build requires a minimum of 100 labor hours, which translates to several weeks or months on my calendar. I prefer to take my time and get it right rather than rush a project out the door.

What kind of paint and materials do you use?

I use premium, professional automotive refinishing products—including specialty primers, basecoats, and multi-layered clearcoats. I never use cheap aerosol rattle cans.

Do you use original cabinets or brand-new shells?

My standard approach is to use brand-new, precision-built cabinet shells to completely get away from old, warped wood. Original cabinets are only preserved if they are in pristine shape and you explicitly request historical preservation.

How do you source parts?

I source the best components available globally. Whenever available, I utilize brand-new reproduction playfields, plastics, ramps, and mirrored backglasses. If a part is out of production, I leverage my network or clean and plate the original piece to look and function perfectly.

How do you pack machines for delivery?

Games are heavily blanketed, shrink-wrapped, strapped down to a heavy-duty pallet, and enclosed in a thick, premium cardboard outer shell. This provides absolute transit safety and allows you to effortlessly unpack your game with standard household tools.

Will I get updates during the process?

Yes. I share photos and updates at major milestones—like the total teardown, the automotive clearcoat process, component cleaning, and final assembly.

Still Have a Question?

Every restoration is different. If you have questions about your specific machine or project, get in touch and tell me what you have in mind. Email me at info@highendpins.com.